Cancellation Policy

Great relationships require boundaries…

We’re in the people pleasing business and strive to convert all of our customers into raving fans it’s a tall order and isn’t always always possible. However we all will always treat people with respect and kindness we only ask that our customers extend the same courtesy to us. Please Familiarize yourself with our policies as we’d rather not have any misunderstandings.

Covid 19 now is your choice to wear a mask or not we still do follow all strict sanitizing policies.
If you choose to wear a mask and you want your stylist to wear a mask please just ask they will definitely wear one at your request.

Refunds
Services are nonrefundable however we want you to be thrilled with your hair and are more than happy to make on any necessary adjustments to the service if you are unsure or unhappy about the results of the time to say something is before you pay however we allow our customers one week grace period. You’ll be rebooked with the stylist who performed your service for any touchups.

Hair care products
We will gladly exchange hair care products within 30 days purchase. We cannot however refund or exchange brushes electrical styling tools or hair extensions.

Cancellation/No-Shows
We realize that time with your stylist is more valuable now than ever. It is imperative that you keep your scheduled appointment and arrive on time, as you are our stylist's lifeline. Text and email notifications are sent at least 2 days ahead of your scheduled appointment since we realize that it is easy to forget an appointment that may have been made months in advance. We respectfully require 24-hour advance notice if you need to cancel or reschedule your appointment. if you do not show up for your appointment, you will be subject to paying 100% of the scheduled service(s). If you are more than 15 minutes late to your scheduled appointment time, we may not be able to serve you and you will be subject to the 'no-show' cancellation policy as well. It is truly out of consideration for our staff that you give them an opportunity to serve another client if you are unable to come. We thank you for your patience and understanding.