Great relationships require boundaries… We’re in the people pleasing business and strive to convert all of our customers into raving fans it’s a tall order and isn’t always always possible. However we all will always treat people with respect and kindness we only ask that our customers extend the same courtesy to us. Please familiarize yourself with our policies as we’d rather not have any misunderstandings.
We realize that time with your stylist is more valuable now than ever. It is imperative that you keep your scheduled appointment and arrive on time, as you are our stylist's lifeline. Text and email notifications are sent at least 2 days ahead of your scheduled appointment since we realize that it is easy to forget an appointment that may have been made months in advance.
It is truly out of consideration for our staff that you give them an opportunity to serve another client if you are unable to come. We thank you for your patience and understanding.
Services are nonrefundable, however we want you to be thrilled with your hair and are more than happy to make any necessary adjustments to the service if you are unsure or unhappy about the results at the time of service. Please say something before you pay however, we allow our customers one week grace period. You’ll be rebooked with the stylist who performed your service for any touchups.
We will gladly exchange hair care products within 30 days purchase. We cannot however refund or exchange brushes electrical styling tools or hair extensions.
All service prices shown represent our starting prices. Our prices vary by stylist based on experience and demand of time. Prices also vary according to length and condition of hair and are subject to a proper consultation.
Our service pricing reflects the cost of labor only. For color services using Goldwell or other professional color lines, the cost of the color product will be added at checkout based on the exact amount used during your appointment. This varies depending on your hair length, density, and desired outcome. Chemical services are also priced separately.
